Frequently Asked Questions

What is Magic Hair Rescue?

Your treatment plan for dry, damaged or untameable hair. Magic Hair Rescue is a luxury hair masque that will work to strengthen, repair, and restore your hair.

HOW DOES THE HAIR TREATMENT WORK?

Our ingredients work in harmony to provide 5 incredible benefits in 1:

  1. Restores dry, damaged hair
  2. Softens hair texture and adds shine
  3. Intensively hydrates and conditions
  4. De-frizzes leaving hair ultra-manageable
  5. Promotes thick and luxurious hair growth
HOW DO I APPLY?
  1. Shampoo your hair as normal, ideally using a sulfate-free shampoo.
  2. Evenly distribute a generous amount of product to your damp hair and brush through.
  3. Leave for 15 to 20 minutes – the longer you leave it, the better the results – then rinse with warm water to reveal silky soft hair!
HOW OFTEN DO I USE IT?
  • Dry hair? Use 2-3 times a week
  • Normal hair? Use 1-2 times a week
  • Oily hair? Use just once a week and focus the product towards the ends of the hair and avoid the scalp!
CAN I SLEEP IN THE HAIR MASQUE?

If your hair is particularly dry, we highly recommend sleeping in our hair masque. Simply apply the mask at the end of your shower (or apply it to dry hair) and cover with a shower cap or silk scarf that you don’t mind using for this purpose. Rinse out in the morning and you’ll have the softest, silkiest hair!

DO I STILL NEED TO SHAMPOO/CONDITION AFTER?

You always need to shampoo your hair before you use our masque to clean and prep it for our miracle masque. We recommend using sulfate free shampoo since sulfates are incredibly drying.

Our masque replaces your normal conditioner so you don't need to apply anything else after it. Maybe just some serum once it's dry to lock in the masque!

HOW BIG IS THE JAR?

Our masque is 200ml.

HOW LONG WILL A JAR OF THE MASQUE LAST?

This will depend on how much product you use per application, how long your hair is and how frequently you apply the masque. If using a tablespoon of product per application, you can expect the jar to last roughly 12 uses.

IS IT TESTED ON ANIMALS?

Absolutely not! We love our furry friends and are cruelty-free so we do NOT test on animals.

DOES YOUR HAIR MASQUE CONTAIN SULFATES OR PARABENS?

Nope, our hair masque is sulfate, phthalates and paraben free! (so no nasty bits like other over-the-counter treatments or masques.)

WHERE DO YOU SOURCE YOUR MATERIALS FROM?

Our ingredients are sourced from Thailand and the UK. We work with specialists and thoroughly research our producers and ingredients to make sure we only use quality ingredients.

For full details on our groundbreaking new product and to place an order please visit the Magic Hair Rescue page.

Orders

PAYMENT OPTIONS 

We accept Visa, MasterCard, American Express and Discover, PayPal and Apple Pay. We do not accept cash, personal checks, money orders, or cash-on-delivery.

ORDER CONFIRMATION

After placing your order, you will receive an order confirmation email, which confirms your order number and delivery address.

Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your item with and check it hasn’t been filtered into your spam/junk mail.

ORDER CANCELLATION
We are unable to cancel or modify an order after it's been submitted since we aim to process all orders as soon as possible. If you have any questions about your order, please email hello@prettyglossy.co.uk.

Shipping & Returns

DO YOU SHIP EVERYWHERE?

Pretty much! Though due to delivery restrictions outside our control we cannot deliver to the following countries:

Afghanistan, Azerbaijan, Armenia, Belarus, Burma (Myanmar), China, Democratic Republic of Congo, Egypt, Eritrea, Republic of Guinea (Conakry), Guinea- Bissau, Haiti, Iran, Iraq, Ivory Coast, North Korea, Lebanon, Liberia, Libya, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine (Crimea/Sebastopol) and Zimbabwe.

ORDER PROCESSING

Orders are typically processed within one to two business days. Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be processed the following Monday.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Click here to see how long your order will take to reach you!

You will receive a dispatch email when your order is on its way to you. If you don't receive your order in the designated timeframe, please email us at hello@prettyglossy.co.uk and we will get back to you as soon as possible! Please bear in mind that order processing takes 1-2 working days.

RETURNS

Your satisfaction is important to us! We have a 30 day return policy. See the full details on our Return Policy page.

I'VE RECEIVED A FAULTY ITEM. WHAT DO I DO?

On the off chance that you receive a faulty item, please contact: hello@prettyglossy.co.uk.