Shipping & Returns

Shipping

DELIVERY TIMES & COSTS

Our standard delivery charges and delivery times are:

  • UK*
    2 to 3 working days
    £2.99
  • Europe
    3 to 5 working days
    £6.99
  • Rest of the World
    5 to 7 working days
    £9.99


Tracked & Signed delivery charges and times are:

  • UK
    Next day by 1PM
    £6.99
  • Europe
    3 to 5 working days
    £10.99
  • Rest of the World
    5 to 7 working days
    £9.99

*Please allow up to 4-6 working days for UK Highlands & Islands.

Orders are typically processed within one to two working days. Cut-off times for next day delivery are 11AM.

Delivery restrictions outside our control mean that we cannot deliver to the following countries:

Afghanistan, Azerbaijan, Armenia, Belarus, Burma (Myanmar), China, Democratic Republic of Congo, Egypt, Eritrea, Republic of Guinea (Conakry), Guinea- Bissau, Haiti, Iran, Iraq, Ivory Coast, North Korea, Lebanon, Liberia, Libya, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine (Crimea/Sebastopol) and Zimbabwe.

Return Policy

Your satisfaction is important to us! We have a 30 day return policy. If you are not satisfied with your Pretty Glossy purchase or it arrives damaged, simply return the unused portion and we will gladly issue a refund/exchange.
HOW TO RETURN
1.  Please email us at hello@prettyglossy.co.uk with your order number and state the reason(s) for your return in order to obtain a returns authorisation.
 
2.  Once your return request has been accepted we will provide our return address. Include a copy of your invoice along with the product(s). Ship back to us using a carrier of your choice. Be sure to include your order number, name, email address and mailing address in case we need to contact you. We recommend using an insured and traceable delivery method. Pretty Glossy is not responsible for any returns lost in transit.

We're sorry; return shipping fees are not refundable.
THE RETURN PROCESS
Your return or exchange request will be processed promptly.

  • Most returns will be processed within 3-5 business days of receipt.
  • Most exchanges will be processed within 7-10 business days of receipt and are shipped via Standard Delivery. Please refer to the delivery table above for Transit times for exchange packages. Business days are from Monday to Friday, excluding holidays. Once received we will send an email confirming the receipt and processing of your return or exchange request.

We will refund the original form of payment to the original purchaser within 48 to 72 hours of receiving your return. We regret that we are unable to refund the original shipping charges.

If you have questions about returns or exchanges, please contact us via email at hello@prettyglossy.co.uk.